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REDGroup (M) Sdn Bhd


Information Company

Something About Company

The engineer will be providing day to day network, Video Conferencing, and IP Telephony support. This role is a hands-on role where you are required to provide support, troubleshoot issues and be responsible for the assigned SLA.


  • Day to day technical support and network data and voice infrastructure
  • Install and configure / provision new IP telephony systems for end users
  • To maintain an efficient operation of IT Network Cabling system
  • Analyze the problem and resolve the problem with minimum disruption to end users
  • To coordinate with contractors, service providers, and corporate IT to implement and maintain the LAN, WAN and Telecom Infrastructure
  • Initiate and follow-up on critical issues with the vendor where necessary
  • Document system processes and procedures
  • Support project initiatives as and when required
  • Escalation to a higher level when needed according to support matrix


  • Bachelor’s degree in Computer Science, Information Technology or equivalent
  • 2 to 3 years of supporting data and voice networks
  • Independent, self-motivated and dynamic personality
  • Client Oriented and a team player
  • Good communication (both verbal and written English) skills
  • Sharp analytical mind and good troubleshooting skills
  • Must have a positive attitude and willingness to learn

Technical Skills

  • Proficient in supporting LAN, WAN Video Conferencing Systems and IP Telephony systems
  • Certification in any field of the network will be an added advantage
  • Familiar with Cisco Systems, Cat 7 cabling, and Siemens PABX
  • Worked with an enterprise ticketing system before

Remuneration Package is based on qualification, work-related experiences, skillsets, and certification.

If interested, please email your latest resume with your expected salary to

Only further shortlisted candidate will be contacted.

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